Customer service

Do you have questions about our products or are you looking for advice on the right frame or color? Contact us. Perhaps you can find your answer in the frequently asked questions (FAQ), but we are also happy to assist you!

Tel: 020-7239633

Email: service@looplabb.com

Available: Mon to Fri from 9 to 5 o'clock

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Looplabb's Customer Service


We care about you and your glasses.

Choosing a pair of reading glasses should be simple, affordable – and hopefully even fun – and that is exactly what Looplabb’s customer service aims to do.

We offer our reading glasses and sunglasses in our online webshop, so you can shop whenever it suits you. A new pair of glasses can be purchased in just a few clicks and is usually delivered within a day or two. Fast and easy.

Our extensive collection includes refined classics as well as seasonal on-trend designs that flatter both men and women of every profile – whether they are oval, round, or heart-shaped.

Do you find it difficult to decide which frame suits you best? Please contact us, we are happy to help you make the right choice.

Frequently asked questions


  • Ordering is easy in a few steps:

    1. Select your desired frame, the color & the desired strength;
    2. Then click the 'add to cart' button. You can continue shopping or go to your shopping cart to complete your order.
    3. Check the contents of your shopping cart (top right of the screen).
    4. If this is your first time buying from Looplabb, we then ask you to fill in all details such as name, address, phone number, email, etc. Please do this carefully so your information can be processed correctly.
    5. You complete your order by making a payment. This can be done in various ways as indicated below. Note: After payment, your order is final and cannot be changed. Will you please check your details once more before completing the order?
    6. The average delivery time is 1 to 2 working days.
  • +0.00 (sunglasses)
    +1.00
    +1.50
    +2.00
    +2.50
    +3.00

    If your prescription is higher than +3.00, we advise you to have reading glasses fitted at your local optician.

  • Netherlands, Belgium, Germany, United States (USA), Italy, Spain, Austria, Canada, Denmark, Finland, France, Ireland, Luxembourg, Norway, Portugal, Sweden and United Kingdom (UK)

  • After you have placed the order, we will send you a track & trace code with which you can follow your order.