Return

All ordered products you receive from us have a cancellation period of 14 days Without giving reasons. The withdrawal period expires 14 days after the day on which you actually received our delivery.

  1. If you inform us of the fact that you use the right of withdrawal, from that moment you still have 14 days to return the products to us or hand over. You are on time if you return the goods before the 14 -day period has expired. You can also choose to return the products without registering within the cooling -off period of 14 days and to add a notification in the return package that shows the wish for withdrawal.
  2. If you wish to make use of your right of withdrawal, you must inform us through an unambiguous statement that you wish to revoke the agreement. You can use us for this return portal or from it European model form for withdrawal To make us known that you will refrain from the purchase. You can e-mail this completely filled in to info@looplabb.com. You can choose whether you use the portal or form, you don't have to use both.
  3. The shipping costs for returning ordered products are for "own" account and can therefore be used with the sender of your choice. Also when returning via the return portal You can choose your carrier yourself and pay the shipping costs.
  4. If you choose to exchange the product, we request that you know in writing to us what alternative product you wish to receive. We are waiting to send the alternative product, until we have received the return goods, or if you can prove that you have returned the goods, depending on what time it will first fall. The shipping costs for sending the alternative product will be paid by LoopLabb.
  5. If you opt for a refund, you will receive the full purchase amount within 5 working days after your withdrawal communication from us in the same way that you have paid. We can wait with a reimbursement until we have received the goods, or you have shown that you have returned the goods, depending on what time it will first fall.
  6. You are only liable for the value reduction of the goods that is the result of the use of the goods, which is further necessary to determine the nature, characteristics and the operation of the goods.
  7. All products are supplied with a 2 -year full factory warranty.
  8. If an article breaks, we are happy to help you.

 

Our return address in the Netherlands is:
Looplabb BV
Zeelandhaven 8
3433 PL Nieuwegein

 

Our return address in Belgium is:
Looplabb BV
P/A BX - Active Ants Returns Nieuwegein
Vilvoordsesteenweg 233
1099 Brussels X
BELGIUM

Guarantee

The warranty policy automatically takes effect when purchasing a LoopLabb product. Walkabb provides two (2) year warranty on its products. The guarantees ensure that the products meet the standards of usability, reliability and sustainability.

The guarantees do not apply in case of:

  • Theft or loss;
  • Deliberate damage;
  • Damage as a result of incorrect use, such as
    scratches, punches or falls;
  • Normal wear or aging of
    used materials; or
  • Damage as a result of neglect.

You acknowledge and agree that
Products from LoopLabb will break vulnerably when they are treated carelessly.
The warranty only applies to demonstrable production errors.
The guarantees no longer apply if a third party
repair work or other work on the product performs, without
prior written permission from LoopLabb.
If a valid warranty claim can be made, and we ask the product
to return to us, the return costs will be paid by us. Like ours
Guarantee is not applicable are the return costs for you. For all
Items that you buy from us applies the legal warranty. Legal
guarantee means that a product is or must do what the consumer is there
in all reasonableness. The two years provided by LoopLabb
Extra warranty does not affect the legal warranty.