Returns & Warranty

All ordered products you receive from us have a withdrawal period of 14 days without giving reasons. The withdrawal period expires 14 days after the day on which you have actually received our delivery.

1. If you inform us that you are exercising your right of withdrawal, you then have 14 days to return or hand over the products to us. You are on time if you send the goods back before the 14-day period has expired. You can also choose to return the products without notification within the 14-day reflection period and include a statement in the return package indicating your wish to withdraw.
2. If you wish to exercise your right of withdrawal, you must notify us by an unequivocal statement that you wish to withdraw from the contract. You can use our return portal or the European model withdrawal form to inform us that you are canceling the purchase. You can email this fully completed to info@looplabb.com. You can choose whether to use the portal or the form; you do not have to use both.
3. The shipping costs for returning ordered products are at your own expense and can therefore be arranged with the sender of your choice. Also, when returning via the return portal you can choose your own carrier and pay the shipping costs yourself.
4. If you choose to exchange the product, we ask you to notify us in writing which alternative product you wish to receive. We will wait to send the alternative chosen product until we have received the returned goods, or if you can prove that you have sent the goods back, whichever occurs first. The shipping costs for sending the alternative product will be paid by Looplabb.
5. If you choose a refund, you will receive the full purchase amount back from us within 5 working days after your withdrawal notification, using the same method you used to pay. We may wait to refund until we have received the goods back, or you have proven that you have sent the goods back, whichever occurs first.
6. You are only liable for the depreciation of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
7. All products come with a 2-year full factory warranty.
8. If an item breaks, we are happy to help you then as well.

Our return address in the Netherlands is:
Looplabb BV

Active Ants
Borchwerf 5

4704 RG Roosendaal
Netherlands

Our return address in Belgium is:
Looplabb BV

P/A BX – ACTIVE ANTS RETURNS NIEUWEGEIN

Vilvoordsesteenweg 233

1099 BRUSSEL X

BELGIUM

The warranty policy automatically applies when purchasing a product from Looplabb. Looplabb provides a two (2) year warranty on its products. The warranties ensure that the products meet standards of usability, reliability, and durability.

The warranties do not apply in case of:

• Theft or loss;
• Deliberately inflicted damage;
• Damage due to improper use, such as
  scratches, bumps, or drops;
• Normal wear and tear or aging of
  used materials; or
• Damage due to neglect.

You acknowledge and agree that Looplabb products are fragile and can break if handled carelessly. The warranty only applies to demonstrable manufacturing defects.
The warranties no longer apply if a third party
repair work or other work on the product is carried out without
prior written permission from Looplabb.
If a valid warranty claim can be made, and we request the product
to be returned to us, the return costs will be paid by us. If our
warranty does not apply, the return costs are your responsibility. For all
items you buy from us are covered by the statutory warranty. Statutory
warranty means that a product is or must do what the consumer
can reasonably be expected. The two-year warranty provided by Looplabb
extra warranty does not affect the statutory warranty.