Privacy policy

We do everything possible to keep your data private. When you place an order with us, we must share some of your data with others. We consider careful handling of your data very important. Your data is therefore secured and processed by us with the utmost care.

In our processing, we comply with the requirements set by privacy legislation. This means, among other things, that:

• We clearly state the purposes for which we process personal data. We do this through this privacy statement;
• We limit our collection of personal data to only the personal data necessary for legitimate purposes;
• We first ask for explicit consent to process your personal data in cases where your consent is required;
• We take appropriate security measures to protect your personal data and require the same from parties that process personal data on our behalf;
• We respect your right to access, download, correct, or delete your personal data upon your request.

We are responsible for data processing. In this privacy statement, we explain which personal data we collect and use and for what purpose. We recommend that you read this carefully.

According to privacy legislation, we must state the 'legal grounds' we have to use your data. We need data from you due to the contractual agreements between you and Looplabb B.V., such as your purchase of a product or your right to warranty. This applies to:

• Orders
• Delivery
• Returns, exchanges & repairs
• Contact with our customer service

In addition, we can use your data under 'legitimate interest'. This means that we want to provide all our customers with the most optimal and personal service. We always consider your privacy in this. This applies to:

• Reviews & customer satisfaction survey
• Contact with our customer service
• Visit to our stores and website
• Account
• Newsletter & email
• Personal advice
• Promotions
• Social media
• Security & cameras

We may also have a legal obligation to use your data, for example when we suspect fraud. And sometimes you have given us permission to use your data yourself, such as when you sign up for the newsletter. Of course, we keep track of this and you also have the option to unsubscribe in every email.

We are responsible for your data, here are our details:

Looplabb B.V.
Gooimeer 3-2

1411 DC Naarden
T. 020-7239633
E. info@looplabb.nl

KvK: 76615464
BTWnr:NL860703836B01

We only share your data with other parties if it is really necessary for our services. These parties include: delivery partners, suppliers or repairers, product support, payment partners, IT service providers, and parties that collect our reviews. Our delivery partners naturally need your data to deliver your order to the correct address. Parties such as data management platforms, media and advertising agencies, and research firms come into play when we want to give you personal advice or show targeted ads, for example based on your interest in certain products. In suspicious situations, we are obliged to share customer data with government agencies.

The parties who get access to your data from us may only use it to provide you a service on our behalf (Looplabb B.V.). Unless they are themselves responsible for obtaining and protecting your data. Some cookie developers have access to the data collected by cookies on our website. You can read more about this in our cookie policy and the privacy policy of these parties. We never sell your data to third parties.

We store your data in various databases. We always apply strict security measures. Therefore, your data is almost always stored within the European Union. In the exceptional case that customer data is transferred to countries outside the European Union, we ensure that your privacy remains appropriately protected. For some countries, this has been officially established. Some American parties have registered under the Privacy Shield, which provides sufficient protection. Or we work with official contracts specifically designed to safeguard your privacy.

We do not keep or use your data longer than necessary. After that, we delete all data we have from you. Or we use your data anonymously because we need certain data for internal analyses and reports such as the value of your order.

Below you will find the retention periods:

• Order details, including name, address, postal code, city, phone number, ordered products, invoice and payment details, are stored by us without limit because we use this data for analysis and handling of, for example, warranty. Of course, you always have the right to modify, view, or have this data deleted/ anonymized by us.
• If you have your product repaired or replaced by Looplabb B.V., we keep your Warranty request and contact details. After that, we only use your data anonymously for internal reports.
• If you have subscribed to the newsletter or given permission to receive personalized messages, we keep that consent. Even if you decide at some point that you no longer want to receive the newsletter or personalized messages, we keep the withdrawal of your request. Every newsletter contains an unsubscribe link.
• Data we use to prevent fraud is stored indefinitely.

Of course, you remain in control of your data. Do you want to access your personal data and receive a copy? Or do you want to change, delete, restrict use, or adjust your email preferences? No problem. You can do this yourself in your Looplabb B.V. account. Or you can let us know by post or email. In this way, you can also object to the use of your data for marketing purposes or indicate that you believe your privacy outweighs our interest. In that case, we will review the situation again.

For questions or complaints about your data and the protection of your privacy, you can contact Looplabb B.V.

Email: info@looplabb.nl
In writing: Marnixstraat 285A, 1015 WL, Amsterdam, mentioning AVG

Of course, we are happy to assist you if you have complaints about the processing of your personal data. Under privacy legislation, you also have the right to file a complaint with the Autoriteit Persoonsgegevens against these personal data processing activities. You can contact the Autoriteit Persoonsgegevens for this.

When using our web store, we obtain certain data from you. We only store and use the personal data that you provide directly, within the context of the service you requested, or of which it is clear at the time of provision that it is given to us for processing.

We use the following data for the purposes mentioned in this privacy statement:

• Name address city
• Phone number
• Billing address
• Delivery address
• Work address
• Pickup address
• Email address
• Payment details
• Gender
• Date of birth
• IP address

For certain parts of our web store, you must first register. After registration, we store the personal data you provide. We keep this page data so you don't have to fill it in every time and so we can contact you in connection with the execution of the agreement to deliver goods or services.

We will not disclose the data linked to your username to third parties unless it is necessary for the execution of the agreement you make with us or if it is legally required. In case of suspicion of fraud or misuse of our web store, we may hand over personal data to the competent authorities.

When you place an order with us, we use your personal data for processing. If necessary for proper order handling, we may also provide your personal data to third parties. You can read more about this later in this privacy statement.

In addition to the information available on our website, we may also inform you about our new products and services by post, e-mail or via social media, provided that you have given your consent.

This may include newsletters, special offers, promotions and other commercial communications regarding Looplabb products and services. You can opt out at any time.

We offer a newsletter through which we inform interested parties about our products and/or services. Each newsletter contains a link that allows you to unsubscribe. Your e-mail address will only be added to our list of subscribers with your permission.

We never publish your customer data.

We may share your data with our partners. These partners are involved in the execution of the agreement. We have strict agreements with them to comply with European privacy regulations. Our web store includes social media buttons. The administrators of these services collect your personal data through these.

Our online store uses cookies. Cookies are also placed by third parties engaged by us. When you visit our online store for the first time, a message is displayed explaining why we use cookies. Your continued use of our online store is considered consent to this use of cookies. You are free to disable cookies through your browser. Please note, however, that our website may no longer function optimally.

We have agreements with third parties who place cookies regarding the use of cookies and applications, and the same EU privacy regulations apply to them. However, we do not have full control over what the providers of these applications do with the cookies when they read them.

We use Google Analytics to track how visitors use our web store. We have concluded a data processing agreement with Google to make arrangements about the handling of our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services, and finally, we anonymize the IP addresses.

We take security measures to prevent misuse of and unauthorized access to personal data. Retention periods The personal data described above is retained for as long as necessary to process your orders, including warranty. After that, we keep data for a maximum of one year for the described statistical purposes. The data is then deleted, unless there is a legal obligation that requires longer retention (such as the seven-year fiscal retention period for payment data).

We reserve the right to make Changes to this privacy statement. It is recommended to consult this privacy statement regularly so that you are aware of these changes.

For questions about our privacy policy or questions regarding access to, changes in, or deletion of your personal data, you can contact us at any time using the details below.

You can also send a request yourself via the webshop or to us to view, modify, or delete this data. You can also submit a request to obtain a data export for data we use with your consent, or provide a reasoned request to restrict the processing of personal data by us.

To prevent abuse, we may ask you to adequately identify yourself. When it concerns access to personal data linked to a cookie, you must include a copy of the cookie in question. You can find this in your browser settings. If the data is incorrect, you can request us to modify or delete the data.